Return & Refund Policy

Return & Refund Policy

At Marmite, we value transparency, customer trust, and long-term business relationships with our wholesale partners. Our return and refund policy is designed to ensure that every customer feels confident when purchasing Marmite products through our wholesale distribution channel.

Because we primarily operate as a B2B wholesale supplier, most of our customers purchase products in bulk quantities for resale through online marketplaces. Our goal is to provide reliable products and professional support to every reseller.

All customers are provided with a 45-day protection period starting from the date the order is delivered. During this period, customers are encouraged to inspect their inventory and confirm that the products meet the order specifications.

If any issue occurs with the order during this time, customers may contact our support team to request assistance. Our team will carefully review the situation and provide the most appropriate resolution.

Return or refund requests may be considered in the following situations:

• Products are damaged during shipping
• Incorrect products are delivered
• Quantity received does not match the invoice
• Product documentation is not accepted by marketplaces
• Any verified issue related to product condition or shipment

Many of our wholesale customers sell products through major online platforms such as Amazon and Walmart. If a customer experiences a verified documentation issue during marketplace verification, our team will review the case and provide support whenever possible.

To request a return or refund, customers should contact our support team and provide the necessary details regarding the issue. This may include order information, photos of the products, shipment details, or documentation verification.

Once the request is submitted, our support team will evaluate the case and determine the appropriate solution.

If the issue is verified, customers may be eligible for one of the following options:

• Replacement of the affected products
• Return of the products and a full refund
• Adjustment of the order if necessary

Customers returning products must ensure that items are returned in their original condition whenever possible.

After the returned products are received and inspected, the refund process will begin. Refunds are typically issued through the same payment method that was used for the original order.

Processing time for refunds may vary depending on the banking system and payment method used during the transaction.

Please note that this policy applies specifically to verified issues related to shipping, product condition, or documentation. Orders that do not qualify under these conditions may not be eligible for return or refund.

Our goal is to provide fair solutions while maintaining professional business standards for all wholesale partners.

For return or refund assistance, customers may contact our support team during business hours.

Email: support@Marmite-us.com
Phone: +1 (922) 4532-753
Address: Furnace Creek Rd, Death Valley, CA 92328, United States
Business Hours: Monday – Friday, 8:00 AM – 6:00 PM